CyberJam are confident that you’ll be very happy with the products that you purchased from our online store. We do appreciate that sometimes you might want to return your products back to us. You can return your purchase to us in its original condition within 14 days of the date you received the products, with any packaging, wrapping, tags and labels intact and attached, EXCLUDING CUSTOM MADE ORDERS.
We will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 14 days.
We send our Arcade machines on a pallet to avoid damages, We strongly advice not to change the delivery day as it more likely to cause damages to your machine, AND by changing your delivery day with the courier the delivery agreement is now between you and the courier, and we will not take any responsibility for any damages caused as a result of you changing the delivery date or picking up direct from the courier pickup Hubs.
Arcade Machines: You must notify us within 3 days of any damage to the machine per the courier T&Cs after 3 days we are unable to make a claim under the extended liability, if you have purchased for a gift we still strongly advice to open the brown box and ensure all is well and free from damage to avoid disappointment of a claim not being upheld.
In the unlikely event your machine does arrive damage and you have notified us within the 3 day time frame, we will ask you to take photos of the damaged area and photos of the product in its entirety, and we will also require photos of the packaging in its entirety and clearly showing the shipping label, We will then arrange the courier to collect the machine and deliver back to us where we can assess the damage and find the best solution to rectify the damage with the least convenience possible to you the customer.
If you are thinking of returning an item:
Ensure that all tags, packaging, wrapping and anything that made up the whole of the original product are all included in the package and in its original condition.
Include a covering note with the package clearly stating your name, address, and referance number. Also, briefly state the reason of return and provide contact details in case we need to get in touch with you about your return.
This returns policy does not affect your statutory rights:
By law, customers in the European Union also have the right to withdraw from the purchase of an item within fourteen days, from day after the item is delivered. This applies to all the products EXCLUDING CUSTOM MADE ORDERS on . But we regret that we also cannot accept cancellations of custom-made orders.
We recommend that you use a recorded-delivery service if the value of the return is more than 20 pounds. We will not be responsible or refund any monies if the package fails to reach us. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry’s website. For more information on your statutory rights, also visit the department of trade and industry’s consumer website.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via the contact us page.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
* Special delivery items such as 2 man team arcade delivery or pallet deliveries
* International deliveries
If you are ordering the 11,000+ games board and above option we cannot guarantee that every single game will work as expected as it is impossible for us to test them all. We do however test the platforms within them for example we tested NES/SEGA and more and they work well so assuming all games within those platforms will also work.
Please note that the games have been developed and emulated by third parties so therefore they may not be complete (i.e. missing levels, no sound etc). We do not develop or modify any games in any way.
In our experience and based on customer feedback over 99% of games work as expected. the same game may exist on multiple platforms, for example, space invaders exists on the Galaxian, DK hardware and more. If a platform doesn't work for you just try another platform. Be aware that some games on certain platforms may require a keyboard such as Commodore and Amstrad platforms - Any platform you do not want can be removed please add a note when ordering.
If you would like us to test any games specifically for you before ordering please let us know and we will make sure they work 100%.